FAQ

Q: Are prices inclusive of VAT or other taxes?

A: Yes. All prices displayed on The Soccer Shirt Hub are final. They are inclusive of all applicable taxes and duties, so you won’t face any unexpected charges at checkout or upon delivery.

Q: Which payment methods do you accept?

A: We offer several secure payment options, including major Credit Cards (Visa/Mastercard), Western Union, and Bank Transfers. All transactions are protected by SSL encryption and PCI-DSS standards.

Q: What if I encounter a credit card payment error?

A: Please ensure your card details are correct and your bank allows international transactions. If the problem persists, try an alternative payment method or contact your bank. If your card was charged but the order wasn't confirmed, the hold is usually released within 3-10 business days.

Q: Do you ship worldwide?

A: Yes, we ship to soccer fans across the globe. We dispatch orders from our nearest regional warehouses to ensure the fastest possible delivery to your doorstep.

Q: How long will it take to receive my order?

A: For our customers in Europe, delivery typically takes 7-10 business days. For other global destinations, shipping generally ranges between 7-20 business days.

Q: What is a "Pre-sale" item?

A: Pre-sale allows you to reserve upcoming or restocked popular jerseys in advance. These items will be shipped as soon as the stock arrives, following the order of purchase.

Q: Can I return a customized jersey?

A: Personalized jerseys (those with custom names, numbers, or patches) are made specifically for you and cannot be returned or exchanged unless there is a quality defect. Please double-check your customization details before ordering.

Q: What is your return policy for standard items?

A: We offer a 14-day return and exchange window from the date of receipt. Items must be unworn, unwashed, and in their original packaging with all tags attached.

Q: How do I care for my jersey?

A: To keep your kit in peak condition: machine wash cold (inside out), avoid bleach and softeners, air dry if possible (or use low heat tumble dry), and never iron directly over printed or heat-pressed areas.